Caron Remains Open
Caron Pennsylvania, Caron Renaissance, and Caron Ocean Drive are here for you and your patients. Our teams remain ready to provide our world-class care for those suffering with substance use disorder and behavioral health issues.
In response to COVID-19, Caron is committed to a strong screening and surveillance program that identifies any potential COVID-19 cases in either our patients or staff. Our pre-admission screening, onsite screening, and surveillance programs, coupled with our mitigation initiatives (which include maintaining six feet of social distance and requiring patients and staff to wear face masks or coverings) are working. Here is how we are able to maintain our safety and security:
- Screening & Testing that is Accurate - Caron uses the active virus nasopharyngeal antigen test on incoming patients. All patients are escorted directly into isolation rooms away from the treatment population pending results of COVID-19 testing. The nasopharyngeal swab test is the most accurate test for active and symptomatic/asymptomatic infection of COVID-19. Caron uses this test when we admit new patients to both of our campuses. While waiting for their results, which is only a few hours, patients stay in isolation. Should a patient test positive, Caron will continue to treat the patient.
- Surveillance & Protocols that Work - Our surveillance program includes symptom checks and screenings for fever of 99.5 or above multiple times for our patients. Staff also are screened at the beginning of their shifts and are asked to check their temperatures throughout the day away from work. We restricted visitors from our campuses and moved non-clinical and non-medical staff to work remotely. Despite not allowing visitors to our campuses, families remain an integral part of the treatment process. By using WebEx and other technologies, we are able to provide programming for families.
OUTPATIENT AND VIRTUAL SERVICES
We continue to provide intensive outpatient and outpatient services in person and virtually at Caron Atlanta, Caron Counselling Services, Caron New York, Caron Philadelphia and Encore Outpatient Services. We will be offering individual and group sessions for current patients and other individuals suffering with substance use disorder who are uncomfortable or unable to leave their homes. We also will be able to offer evaluation services via telehealth. Although our offices in Philadelphia and New York are working remotely in response to their regional health advisories, please click on one of the locations below to see what services are being offered during this time.
At the guidance of local and national officials, we have restricted visitation on our campuses, moved non-essential staff members to work remotely, and launched virtual programs and services throughout the continuum. In addition, our Recovery Centers in Philadelphia and New York City are now offering all services remotely.
LIMITING CARON'S CHAPEL SERVICES TO CURRENT PATIENTS
Many alumni join us for fellowship at Caron’s weekly Sunday Chapel Services on our Pennsylvania campus. To protect patients currently on campus for treatment, we ask all visitors (including those who planned to attend to receive their celebration coins) to refrain attending Chapel until further notice. We know that Chapel is a special and sacred place for many, and we will re-connect with you when the visitation restrictions are lifted. Click here to read the full statement from our Chapel Team.
ALUMNI, PARENT, FAMILY & FELLOWSHIP SUPPORT GROUPS
Caron is connected to support groups throughout the nation. Some regions are under tighter restrictions than others. At this time, most Alumni, Parent, Family and Fellowship Support Groups will continue to meet. When participating in these meetings, we encourage attendees to practice “social distancing” by maintaining 4 ft. of personal space and refraining from shaking hands, hugging and hand-holding. Your Regional Alumni Coordinator can answer any additional questions and will be in touch with any changes in schedule or cancellations.
REGIONAL AND CORPORATE EVENTS
With the safety and well-being of our Caron community in mind, the decision to postpone Caron events will be made on a case-by-case basis. Should an event be postponed, we will notify registrants and update Caron’s website and events registration page with real-time information.
Notice of Blackbaud Data Security Incident
The Richard J. Caron Foundation (“Caron”) was recently notified of a data security incident by its third-party service provider, Blackbaud, Inc. (“Blackbaud”). Caron takes the security and privacy of its constituents’ information seriously and is informing potentially impacted individuals as well as regulators of the incident.
What happened? On July 16, 2020, Caron was notified by Blackbaud that it had experienced a ransomware attack in May 2020. Blackbaud stated that they were able to detect and stop the ransomware attack, but its independent forensic investigation revealed that the cybercriminals had removed a copy of two backup files containing a limited amount of Caron alumni and donor information.
What information was involved? Blackbaud informed Caron that no Social Security numbers, credit or debit card numbers, bank account information or usernames or passwords were compromised. The unencrypted information contained in the backup is limited to individuals’ names, addresses, dates of birth, telephone numbers, email addresses, constituent codes, such as parent/alumni, and information about any donations made to Caron. For a limited number of individuals, the database contained an attribute field that identified the name of the treatment program they attended. Even though there was an internal constitute code and attribute field associated with the back-up files, the fact that Blackbaud utilized a customer ID number and did not indicate “Caron” in any manner would have made it difficult for the cybercriminal to determine that an individual’s donor record was associated with Caron or substance use disorder treatment.
What we are doing: The privacy and security of your information is important to us. Since learning of the incident, Caron has removed all Social Security numbers from the database files even though these numbers are encrypted. We are also reviewing the database to ensure all attribute fields contain acronyms instead of names of treatment programs and working with Blackbaud to determine if all data fields in the database, such as name, address, attributes and constituent codes, can be encrypted going forward. Caron is also looking at other vendors that might be suitable for its business needs that have additional encryption capabilities.
Blackbaud has also informed us that based on the nature of the incident, Blackbaud’s research, and third party (including law enforcement) investigation, Blackbaud has no reason to believe that any data went beyond the cybercriminal, was or will be misused; or will be disseminated or otherwise made available publicly. In addition, Blackbaud hired a third-party team of experts to monitor the dark web as an extra precautionary measure.
What You Can Do: While Blackbaud confirmed that limited information was impacted by this incident, it is always a good idea to remain vigilant and promptly report any suspicious activity to law enforcement. Individuals can also contact the Federal Trade Commission at 600 Pennsylvania Avenue NW, Washington, D.C. 20580, 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261 or visit www.ftc.gov/idtheft/ for more information on protecting their identity.
For More Information: Individuals seeking more information about this incident should call toll free (833) 901-0913 Monday through Friday from 9:00 a.m. to 9:00 p.m. ET. The call center will also be available during the weekends of August 15th and August 22nd from 8:00 a.m. to 5:00 p.m.